Privacy & Policy
- Introduction and Contact Details of the Data Controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we will inform you about the handling of your personal data when using our website. Personal data refers to any data that can identify you personally.
1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Netero GmbH, Rodigallee 79, 22043 Hamburg, Germany, Tel.: 0155 66961153, Email: info@neteroclo.com. The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data. - Data Collection When Visiting Our Website
2.1 When using our website for informational purposes only, i.e., when you do not register or transmit information to us in any other way, we collect only data that your browser transmits to the server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
- The website visited
- Date and time of access
- Amount of data sent in bytes
- Source/reference from which you arrived at the page
- Used browser
- Used operating system
- Used IP address (possibly anonymized)
Processing is carried out according to Art. 6 (1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. There is no transfer or further use of the data. However, we reserve the right to check the server log files retrospectively if there are specific indications of illegal use.
2.2 This website uses an SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognize an encrypted connection by the "https://" string and the lock symbol in your browser's address bar.
- Cookies
To make the visit to our website more attractive and to enable the use of certain features, we use cookies, which are small text files that are stored on your device. Some cookies are automatically deleted after closing your browser (so-called "session cookies"), while others remain on your device longer and allow the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your browser's cookie settings.
If personal data is processed by individual cookies we use, the processing is carried out according to Art. 6 (1) lit. b GDPR either for the performance of the contract, according to Art. 6 (1) lit. a GDPR in case of consent, or according to Art. 6 (1) lit. f GDPR for the protection of our legitimate interests in the optimal functionality of the website and a customer-friendly and efficient design of the page visit.
You can configure your browser to notify you when cookies are set and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or generally.
Please note that if cookies are not accepted, the functionality of our website may be restricted. - Contacting Us
4.1 WhatsApp Business
We offer visitors to our website the opportunity to contact us via WhatsApp, a messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called "Business Version" of WhatsApp.
If you contact us via WhatsApp in connection with a specific business (e.g., an order), we store and use the mobile phone number you use on WhatsApp and, if provided, your first and last name according to Art. 6 (1) lit. b GDPR for processing and responding to your request. Based on the same legal basis, we may ask you via WhatsApp to provide additional data (order number, customer number, address, or email address) to allocate your request to a specific process.
If you use our WhatsApp contact for general inquiries (e.g., about the range of services, availability, or our website), we store and use the mobile phone number you use on WhatsApp and, if provided, your first and last name according to Art. 6 (1) lit. f GDPR based on our legitimate interest in efficiently and promptly providing the requested information.
Your data will only be used to respond to your request via WhatsApp. There is no transfer to third parties.
Please note that WhatsApp Business has access to the address book of the mobile device we use for this purpose, and automatically transfers phone numbers stored in the address book to a server of its parent company Meta Platforms Inc. in the USA. For the operation of our WhatsApp Business account, we use a mobile device that only stores the WhatsApp contact details of users who have contacted us via WhatsApp.
This ensures that anyone whose WhatsApp contact details are stored in our address book has already consented to the transmission of their WhatsApp phone number from their contact address books in accordance with Art. 6 (1) lit. a GDPR by accepting WhatsApp's terms of use upon first use of the app on their device.
For the purpose and scope of data collection and further processing and use by WhatsApp, as well as your rights and privacy settings, please refer to WhatsApp’s privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
We have entered into a data processing agreement with the provider, ensuring the protection of our website visitors' data and prohibiting the disclosure to third parties.
In the context of the above-mentioned processing, there may be data transfers to servers of Meta Platforms Inc. in the USA.
For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.
4.2 In the context of contacting us (e.g., via contact form or email), personal data will be processed exclusively for the purpose of processing and responding to your inquiry and only to the extent necessary.
The legal basis for processing this data is our legitimate interest in answering your inquiry according to Art. 6 (1) lit. f GDPR. If your contact aims at a contract, the additional legal basis for processing is Art. 6 (1) lit. b GDPR. Your data will be deleted when it is clear that the matter has been conclusively resolved and there are no legal retention obligations preventing deletion.
- Data Processing When Opening a Customer Account
According to Art. 6 (1) lit. b GDPR, personal data will be collected and processed to the extent necessary when you provide this information when opening a customer account. The data required for the account opening can be found in the input mask of the corresponding form on our website.
Deletion of your customer account is possible at any time and can be done by sending a message to the address provided above. After deleting your customer account, your data will be deleted, provided all contracts concluded through it have been fully processed, no legal retention periods prevent deletion, and we have no legitimate interest in retaining the data. - Use of Customer Data for Direct Marketing
6.1 Newsletter Registration
If you register for our email newsletter, we will regularly send you information about our offers. The mandatory information for sending the newsletter is your email address. Providing additional data is voluntary and is used to address you personally. We use the so-called Double Opt-in process for the newsletter dispatch, ensuring that you will only receive the newsletter once you have explicitly confirmed your consent to receive it by clicking on a verification link sent to the provided email address.
By activating the confirmation link, you give us your consent to use your personal data according to Art. 6 (1) lit. a GDPR. We also store the IP address registered by your internet service provider (ISP) and the date and time of the registration to track any misuse of your email address at a later date. The data collected when registering for the newsletter will be used strictly for the purpose of sending the newsletter.
You can unsubscribe from the newsletter at any time by using the unsubscribe link in the newsletter or by sending a corresponding message to the above-mentioned controller. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list, unless you have explicitly consented to further use of your data or we reserve the right to use the data further as legally permitted and as we inform you in this statement.
6.2 WhatsApp Newsletter
If you register for our WhatsApp newsletter, we will regularly send you information about our offers via WhatsApp. The only mandatory information for sending the newsletter is your mobile phone number.
To subscribe to the newsletter, please save the mobile phone number we provided in the contact list of your mobile device and send us the message "Start" via WhatsApp. By sending this WhatsApp message, you give us your consent to use your personal data according to Art. 6 (1) lit. a GDPR for the purpose of sending the newsletter. We will then add you to our newsletter distribution list.
The data we collect when registering for the newsletter will be used exclusively for the purpose of promotional communication through the newsletter. You can unsubscribe at any time by sending us the message "Stop" via WhatsApp. After unsubscribing, your mobile number will be immediately deleted from our newsletter distribution list, unless you have explicitly consented to further use of your data or we reserve the right to further data use as legally permitted and as we inform you in this statement.
Please note that WhatsApp Business accesses the address book of the mobile device we use for this purpose and automatically transmits phone numbers stored in the address book to a server of its parent company Meta Platforms Inc. in the USA. For sending our WhatsApp newsletter, we use a mobile device that only stores the WhatsApp contact details of our newsletter recipients. This ensures that anyone whose WhatsApp contact details are stored in our address book has already consented to the transmission of their WhatsApp phone number from their address books upon first use of the app.
For the purpose and scope of data collection and the further processing and use of the data by WhatsApp, as well as your rights and privacy settings, please refer to WhatsApp’s privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
We have entered into a data processing agreement with WhatsApp, ensuring the protection of our newsletter recipients' data and prohibiting disclosure to third parties.
In the context of the above-mentioned processing, there may be data transfers to servers of Meta Platforms Inc. in the USA.
For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, ensuring compliance with the European data protection level based on an adequacy decision by the European Commission. - Data Processing for Order Processing
To the extent necessary for contract execution for delivery and payment purposes, the personal data we collect will be shared with the commissioned transport company and the contracted bank according to Art. 6 (1) lit. b GDPR.
If we owe you updates for goods with digital elements or digital products under a corresponding contract, we process the contact data you provided during the order (name, address, email address) to inform you personally within the legally prescribed period about upcoming updates through appropriate communication channels (e.g., by mail or email) in compliance with our legal obligations according to Art. 6 (1) lit. c GDPR. Your contact data will only be used for notifications regarding the updates we owe and will be processed by us only to the extent necessary for each specific communication.
To process your order, we also cooperate with the following service providers who assist us in fully or partially fulfilling contracts. Certain personal data will be transmitted to these service providers in accordance with the following information. - Web Analytics Services
Google (Universal) Analytics
This website uses Google (Universal) Analytics, a web analytics service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which allows the analysis of your use of our website.
By default, Google (Universal) Analytics sets cookies when you visit the website, which are small text blocks stored on your device to collect certain information. This includes your IP address, which is shortened by Google to exclude direct personal identification.
The information is transmitted to Google’s servers and processed there. This may also include transfers to Google LLC based in the USA.
Google uses the collected information on our behalf to evaluate your use of the website, compile reports on website activities for us, and provide additional services related to website and internet usage. The shortened IP address transmitted by your browser in connection with Google Analytics will not be combined with other Google data. The data collected through Google (Universal) Analytics is stored for two months and then deleted.
All the above-mentioned processing, especially the setting of cookies on the device used, only occurs if you have given us your explicit consent according to Art. 6 (1) lit. a GDPR.
Without your consent, Google (Universal) Analytics will not be used during your visit to the website. You can withdraw your consent at any time with effect for the future. To exercise your right to withdraw, please deactivate this service using the "Cookie Consent Tool" provided on the website.
We have entered into a data processing agreement with Google, ensuring the protection of our website visitors’ data and prohibiting unauthorized disclosure to third parties.
Further legal information on Google (Universal) Analytics can be found at https://business.safety.google/intl/en/privacy/, https://policies.google.com/privacy?hl=en&gl=en, and https://policies.google.com/technologies/partner-sites
Demographic Features
Google (Universal) Analytics uses the specific function “Demographic Features” and can create statistics that provide insights into the age, gender, and interests of website visitors. This is done by analyzing advertisements and information from third parties. As a result, target audiences for marketing activities can be identified. However, the collected data cannot be assigned to a specific person and is deleted after two months of storage.
Google Signals
As an extension of Google (Universal) Analytics, Google Signals can be used on this website to generate cross-device reports. If you have enabled personalized ads and linked your devices to your Google account, Google, subject to your consent to use Google Analytics according to Art. 6 (1) lit. a GDPR, can analyze your usage behavior across devices and create database models, including for cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop cross-device analysis, you can disable the “Personalized Ads” feature in your Google Account settings. Please follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=en
For more information on Google Signals, please visit: https://support.google.com/analytics/answer/7532985?hl=en
User IDs
As an extension of Google (Universal) Analytics, the "UserIDs" function can be used on this website. If you have consented to the use of Google (Universal) Analytics according to Art. 6 (1) lit. a GDPR, set up an account on this website, and log in to that account on multiple devices, your activities, including conversions, can be analyzed across devices.
For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, ensuring compliance with the European level of data protection based on an adequacy decision by the European Commission.
- Retargeting/Remarketing and Conversion Tracking
Meta Pixel with Enhanced Data Matching
Within our online services, we use the “Meta Pixel” service from Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta") in enhanced data matching mode.
When a user clicks on an advertisement we have placed on Facebook or Instagram, the URL of our linked page is extended with a parameter using "Meta Pixel." This URL parameter is then inserted into the user's browser after being redirected by a cookie set by our linked page. Additionally, this cookie collects specific customer data such as email addresses, which we collect on our website linked to the Facebook or Instagram ad during transactions such as purchases, account logins, or registrations (enhanced data matching). The cookie is then read and allows the transmission of data, including the specific customer data, to Meta.
We use "Meta Pixel" with enhanced data matching to optimize our advertisements (so-called "Ads") on Facebook and/or Instagram and ensure that they meet users' interests or exhibit certain features (e.g., interests in particular topics or products identified through visited websites), which we transmit to Meta (so-called "Custom Audiences").
Furthermore, we analyze the effectiveness of our ads by tracking whether users were redirected to our website after clicking on an advertisement (conversion). Compared to the standard version of "Meta Pixel," the enhanced data matching function helps us measure the effectiveness of our advertising campaigns better by capturing more assigned conversions.
All transmitted data is stored and processed by Meta, allowing the data to be linked to the respective user profile, and Meta may use the data for its own advertising purposes according to Meta's data usage policies (https://www.facebook.com/about/privacy/). The data may enable Meta and its partners to display ads on and off Facebook.
All the processes described above, particularly the setting of cookies to read information on the used device, are carried out only if you have given us your explicit consent according to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time with effect for the future by disabling this service using the "Cookie Consent Tool" provided on the website.
We have entered into a data processing agreement with the provider, ensuring the protection of our website visitors' data and prohibiting unauthorized disclosure to third parties.
The information generated by Meta is typically transmitted to a server of Meta and stored there. This may also involve transmission to Meta Platforms Inc. servers in the USA.
For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, ensuring compliance with the European level of data protection based on an adequacy decision by the European Commission. - Site Functionalities
10.1 Instagram Plugins
Our website uses plugins from the social network provider Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
These plugins allow direct interaction with content on the social network.
To enhance the protection of your data when visiting our website, the plugins are initially deactivated and embedded using the so-called “2-click” or “Shariff” solution.
This embedding ensures that no connection is made with the provider's servers when you access a page of our website that contains such plugins.
Only when you activate the plugins and thereby grant your consent to data transmission in accordance with Art. 6 (1) lit. a GDPR does your browser establish a direct connection to the provider's servers.
In this case, information about your device (including your IP address), browser, and browsing history is transmitted to the provider and may be further processed, regardless of whether you are logged into an existing user profile.
If you are logged into a user profile on the provider's social network, information about interactions performed through the plugins will also be published there and shown to your contacts.
You can withdraw your consent at any time by deactivating the activated plugin by clicking on it again. However, the withdrawal will not affect data already transferred to the provider.
Data may also be transferred to: Meta Platforms Inc., USA
We have entered into a data processing agreement with the provider, ensuring the protection of our website visitors' data and prohibiting unauthorized disclosure to third parties.
For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, ensuring compliance with the European level of data protection based on an adequacy decision by the European Commission.