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FAQ

Answers to the most frequently asked questions about products, orders, shipments and payments.
Who is Netero? Plus

Neteroclo is a mixed reality clothing brand specializing in high-quality and sustainable fashion using augmented reality technology. Our goal is to offer fashion that not only looks good, but also blurs the boundaries between the real and virtual worlds.
What are Mixed Reality, Augmented Reality and Virtual Reality? Plus

Experiences that overlay graphics, video streams, or holograms on top of the physical world are called augmented reality. Experiences that obscure your vision to give you an immersive digital experience are called virtual reality. Experiences that switch between augmented and virtual reality form a mixed reality, where you can unlock a mix of physical and digital worlds and interactions between real-world objects and digital features.
How does the 180-day guarantee work? Plus

We attach great importance to customer satisfaction. For this reason, we grant you a right of return within 180 days if you find defects in the material or workmanship of the goods. Please contact us and we will find a solution.

Netero works with experienced producers from Europe who only use high-quality materials to ensure a long life for your favorite piece.

We are confident in the quality of our range and offer you a 180-day guarantee from the date of purchase of your product in our shop. The guarantee does not cover lost items, improper use or storage, or modifications made by external third parties.

If none of the above applies to you, please contact us at support@neteroclo.com and provide the following information: ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ - Your order number‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ - Product Name‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ - Pictures clearly showing the product defect. The Netero warranty does not apply to lost or stolen items.
Where are Neteroclo products manufactured? Plus

Our goal is to offer fashion that not only looks good but is also produced in an environmentally friendly way. That's why we work with certified and selected partners in Istanbul, Turkey, to ensure sustainable and fair production.
What materials does Netero use? Plus

We mainly use sustainable materials such as organic cotton, recycled fabrics and environmentally friendly alternatives to conventional textiles. Our materials are not only of high quality but also environmentally friendly.
How can I track my order? Plus

After you have completed your order, you will receive an email with a shipping confirmation and a tracking number. You can use this number to track the status of your delivery online at any time.
What payment options do you accept? Plus

We accept all major payment methods, including credit cards (Visa, MasterCard, American Express), Klarna Invoice, bank transfer, PayPal, Apple Pay, GooglePay and Shop Pay. All transactions are secure and encrypted.
How does the return process work? Plus

If you are not satisfied with your purchase, you can return your order within 14 days of receipt. Items must be returned within 14 days of the order delivery date and will be refunded.

To request a return, send an email to support@neteroclo.com with your order number and the items to be returned.

Please make sure the items are unworn and in their original condition. For more information, please visit: [https://neteroclo.com/shipping&returns]
Does Netero offer international shipping? Plus

Yes, we offer international shipping. Delivery times and shipping costs may vary depending on the destination country. For detailed information, please visit our shipping page: [https://neteroclo.com/shipping&returns]
How can I contact customer service? Plus

You can contact us at any time by email at: support@neteroclo.com.

Our customer service team is available Monday to Friday from 9:00 a.m. to 6:00 p.m.
How do I care for my Netero clothing? Plus

To prolong the life of your clothes, we recommend that you follow the care instructions on the label. In general, our garments should be washed at low temperatures and air dried.
Are there any special promotions or discounts? Plus

Yes, we regularly offer special promotions and discounts. If you want to stay up to date, sign up for our newsletter and join our WhatsApp community.